Privacy Policy

Protecting your information

The data controller at Millennium Locksmiths Ltd is Helen Francis. We aim to provide you with the highest quality of service. To do this we need to keep records about you, your property and the type of work that was carried out.  We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

Basic details, such as address, name, telephone number, work carried out, costs, guarantees and email address

Our guiding principle is that we hold your records in strict confidence.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website fill out a form, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, and accept that it may prevent them from engaging in certain website related activities.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out surveys or requests for reviews. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Legal basis

The legal basis for processing your personal data for – consent.

GDPR states that consent must be unambiguous and involve a clear affirmative action (an opt-in). So the main change you will see is the requirement to opt in for all enquiries either electronically, by phone or by email.

Your right to view your records – held

You have the right to view information we hold about you and your movement records. To request a copy, please write to Helen Francis and a copy will be provided within 20 working days.


You have the right to confidentiality.

All of our staff contracts of employment contain a requirement to keep client information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency. Our company aims to fully support this.

Any individual or organisation can make a request for information.  The applicant does not have to explain why this information is requested.

Responding to Freedom of Information requests

All requests for information will be responded to within 20 working days. A fee may be charged when dealing with a request. This will be calculated in accordance with the Act.

Policies and procedures

Millennium Locksmiths Ltd have a number of important policies that detail how we provide care and service to our clients. Please ask us if you would like to see copies of the following policies or procedures:

  • Confidentiality Policy
  • Data protection Policy
  • Information Governance Policy
  • Complaints Policy
  • Privacy Notice