You may not realise but many of the apparently local numbers featured in directories are actually national companies in disguise – your call is redirected to a call centre and the person handling the call is unlikely to be a locksmith. These companies will often promise a locksmith but then not confirm the booking for some time whilst they ring around to locate an available engineer – we have met customers who’ve waited several hours to then be told that there is no-one available!

They often quote a low labour charge to tempt customers to book their services but the parts prices will then be inflated to cover the cost of the call centre, advertising and then subcontracting out to a local locksmith (who will only receive a small percentage despite actually doing most of the work).

You will receive a completely different level of service from a genuine local locksmith – by liaising directly with the customer we can usually establish exactly what the problem is and give you a more accurate idea of what needs to be done and the timescale in which we expect to be with you. Admittedly it can be difficult to give a precise quote without seeing the parts needed because to the untrained eye locks look very similar but can vary wildly in price depending on brand and security level.