Residential Locksmith – Language Barrier Slough

Met a customer today who had experienced problems getting their lock sorted – not because it was anything complex but simply because English wasn’t their first language.

The family were renting their home and were having trouble with the front door lock. When they called I was actually just ½ a mile away, so realising that there was a language barrier, I went round so they could show me the problem rather than struggle to understand. It turned out that the spring in the door handle was worn, resulting in a “floppy” handle. This was easily fixed as I routinely carry this part.

The customer was delighted that after a several frustrating but unsuccessful calls to other companies they had got the problem solved quickly and at a low cost. I was able to discuss the job with the landlord and they agreed to the price so I replaced the spring cartridge then and there.

What a difference the personal touch can make – Taking the time to visit meant that although verbal communication was tricky I was able to solve the problem – to the satisfaction of the tenant and their landlord